Refund Policy

Last updated: 1 May 2026

We want you to feel confident subscribing to Vireza. This policy explains your rights around cancellations, refunds, and billing disputes. All billing is processed by PayFast, our Merchant of Record, who handles payment transactions on our behalf.

1. Cancellation Before First Charge

If you create an account and decide Vireza is not right for you before your first billing date, contact us at hello@vireza.co.za and we will cancel your subscription before any charge is made.

2. Cancellation

You may cancel your subscription at any time by visiting Settings → Billing within your Vireza account and clicking "Cancel subscription".

Upon cancellation:

• Your subscription will not renew at the next billing date.
• You retain full access to the Service until the end of your current paid billing period.
• Your data is retained for 30 days after the period ends, after which it is permanently deleted.
• You will not be charged any cancellation or early-termination fees.

3. Refunds

We do not offer refunds for payments already made at the start of a billing cycle, except in the following circumstances:

• Billing errors: If you were charged an incorrect amount due to a system error or our mistake, you are entitled to a full refund of the overcharged amount.
• Double-charging: If you were charged twice for the same billing period, we will refund the duplicate charge in full.
• Service unavailability: If the Service experiences significant downtime (greater than 24 cumulative hours in a billing month) due to our infrastructure failure, we may issue a pro-rated credit at our discretion.
• Legal requirement: Where a refund is required by applicable consumer protection law in your jurisdiction, we will honour it.

Refunds for eligible claims are issued to the original payment method and processed by PayFast. Processing times are typically 5–10 business days, depending on your bank or card issuer.

4. Plan Upgrades and Downgrades

If you upgrade your plan mid-cycle, you will be charged a pro-rated amount for the remainder of the current billing period at the higher plan rate. The new plan takes effect immediately.

Downgrades take effect at the start of the next billing period. No partial refund is issued for downgrading mid-cycle.

5. Disputing a Charge

If you believe you have been incorrectly charged, please contact us before initiating a chargeback with your bank. Chargebacks can result in account suspension. We resolve billing disputes quickly and fairly.

To dispute a charge, email us at billing@vireza.co.za with:

• Your account email address
• The date and amount of the charge in question
• A brief description of the issue

We will acknowledge your request within 1 business day and aim to resolve it within 5 business days.

6. Contact

For any billing or refund questions, please contact us at billing@vireza.co.za. For general enquiries, reach us at hello@vireza.co.za.